Refund & Policy Guidelines
Rigorous legal framework and operational stipulations governing digital asset distribution, cryptographic licensing, and strict evaluation parameters for ForexDevice algorithms.
01. Immutable Digital Asset Finality
Due to the instant cryptographic delivery and intellectual property nature of GoldPulse Pro software files and activation keys, all completed transactions are strictly final and non-reversible upon dispatch.
02. Incompatibility with Physical Return Models
Unlike tangible merchandise, algorithmic source code cannot be physically returned or recalled once instantiated on a terminal, legally restricting our compliance capacity for unconditional change-of-mind refunds.
03. Dedicated Technical Engineering Support
We maintain absolute commitment to the deployment integrity of our systems. Should configuration obstacles arise, our developer engineers provide direct diagnostic assistance to achieve functional execution.
04. Exceptional Proven Code Defect Reviews
Discretionary refunds or system replacements are evaluated strictly on a case-by-case basis exclusively when verifiable internal source code faults render the Expert Advisor totally inoperable without patch resolution.
05. Unconditional Market Volatility Waiver
Trading XAUUSD and complex derivatives carries inherent market risk. Refunds shall not be granted under any conditions due to live account drawdowns, slippage, unexpected news events, or financial losses.
06. Prop Firm Evaluation Liability Exemption
We hold zero financial liability and provide zero refunds if a client breaches third-party proprietary trading evaluations (such as FTMO or FundedNext) due to aggressive risk, high leverage, or broken drawdown limits.
07. Client Environmental Prerequisites
Users carry absolute accountability to maintain stable VPS connections, verified MetaTrader (MT4/MT5) builds, and compatible institutional brokers supporting gold spot executions prior to licensing.
08. Exclusion of Third-Party Incompatibilities
Operational malfunctions caused by unauthorized broker modifications, third-party script interference, custom code tampering, or disregard of our Setup Guidelines nullify any qualification for review.
09. Formal Diagnostic Submission Protocol
To initiate an exceptional technical file review, clients must submit formal documentation featuring official transaction receipts, MetaTrader terminal error logs, and comprehensive diagnostic screenshots.
10. Management Verification & Adjudication
Our executive management team audits all submitted technical inquiries with strict procedural neutrality, aiming to resolve operational friction and guarantee a seamless deployment experience.
11. Prevention of Chargeback Fraud
Initiating fraudulent chargebacks or payment disputes through financial institutions after successful digital code delivery constitutes a breach of contract, resulting in immediate global license revocation.
12. Anti-Piracy & Blacklist Enforcement
Any attempt to exploit refund clauses while retaining working copies of proprietary software algorithms activates automated hardware blacklisting across our entire licensing server network.
13. Unilateral Policy Revision Rights
ForexDevice reserves the sovereign right to amend, modify, or update these refund policy guidelines at any moment without prior individualized advisory notices sent to users.
14. Binding Continuity of Agreement
Continued interaction with our web platform or retention of active software licenses following policy alterations constitutes your explicit, unreserved assent to the updated provisions.
15. Authorized Legal Desk Contact
For official compliance inquiries, dispute resolutions, or technical review submissions, communicate exclusively via our designated support desk to ensure verified handling.
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